Service Manager
Part time Hourly Based on Experience
Requirements
1 year of experienceJob details
Who We Are
Azhar Kitchen & Bar is a neighbourhood gathering place for soulful Middle Eastern-Mediterranean-inspired food and drink — hand-made and fire-cooked. With a wood-fired grill at the center of the open kitchen, expect a transporting taste of Old-World cuisine with imaginative twists in an intimate space that will quickly feel like your own.
The Scope of the Role and Responsibilities are as follows:
Curate an Awesome Guest Experience
· Follow and enforce systems to ensure consistency in product and service
· Touch tables and build rapport with Guests and perform quality investigations
· Maintain Pristine Service Area
· Perform guest recovery when necessary
· Give wine and food pairing recommendations and support service
Create a Supportive, Safe and Growth Oriented Work Environment
· Foster an environment of happy people making people happy
· Conduct Pre-Shift meetings
· Audit Staff performances and give in the moment feedback
· Work Safely in accordance with Health & Safety Act
· Maintain a high level of team member knowledge of cultural ingredients, dishes, and beverages.
Manage Daily Operations
Perform Comps, Voids and other POS functions
· Employee Scheduling
· Ensure restaurant is staffed to maintain optimal profit margins
· Check and count inventory, order FOH Supplies
· Inspect and sign for incoming orders
· Open/Close restaurant in accordance with daily checklists
· Follow and Enforce Company Policies and Procedures
· Cash handling & reconciliation – balance tills, provide due-backs
· On-going development of product knowledge; keeping up with industry trends
· Use strategic thinking when collaborating with GM on new systems and processes
Skills / Experience
• Passionate, Positive and Approachable
• Minimum 1 Year Supervisor/Lead Server/Lead Bartender Experience in a comparable business
• Intermediate to Advanced wine and beverage knowledge
• High level of elevated service standards
• Strong Leadership and Communication Skills
• Valid Smart Serve Certification
What We Offer
As we view all of our team members are an extension of the Gusto 54 family, we are excited to offer a competitive compensation package including:
· A comprehensive health insurance and wellness benefits program, powered by League
· 24-7 access to a health concierge and discounted memberships to wellness-driven products
· Discounted dining privileges at all of our restaurants
· Consistent schedule and safe, positive work environment
· Access to regular training and development programming
Gusto 54 is an equal-opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
Kindly note, candidates selected for further consideration will be contacted.